FAQ's
Non-Emergency Medical Transportation Services
A: NEMT provides transportation for individuals who do not require emergency medical care but need assistance getting to and from medical appointments, dialysis, therapy, or other health-related services.
A: Eligible individuals typically include seniors, people with disabilities, Medicaid recipients, and those with mobility challenges who need help getting to healthcare appointments.
A: We provide transportation throughout Polk County, including Lakeland, Winter Haven, Bartow, Haines City, Lake Wales, and surrounding communities.
A: Yes. Our fleet includes ADA-compliant vehicles equipped to safely transport wheelchair-bound passengers.
A: You can call us at (844) 473-7217 or visit our website at www.iloveopenarms.com to book a ride. We recommend scheduling at least 24–48 hours in advance.
A: Yes, we offer transportation services during weekends and outside regular business hours upon request and with advance scheduling.
A: Pricing depends on distance, level of assistance needed, and vehicle type. We accept private pay, insurance, and some Medicaid-managed care plans. Email us at [email protected] for a customized rate.
A: Yes. One caregiver or family member may accompany at no extra cost. For more than one traveler, customized charges may apply.
A: Absolutely. We can schedule recurring trips for dialysis, therapy, or frequent medical appointments. Call us to arrange.
A: All drivers are trained in CPR, First Aid, defensive driving, and passenger assistance. Vehicles are sanitized regularly and comply with FDOT safety standards.
Homemaker Companion Services
A: We provide compassionate in-home care to seniors, assisting with tasks like bathing, laundry, meals, and more. Our services are tailored to support independence and reduce isolation.
A: We start with a custom care plan based on your needs. Then our Care Professionals visit regularly to provide one-on-one, compassionate assistance.
A: Our Homemaker and Companion professionals assist with light housekeeping, grooming, meal prep, and daily tasks—plus offer warm companionship and emotional support.
A: If you're facing challenges with daily tasks or managing chronic conditions, our services help you live safely and independently at home.
- Decline in personal hygiene
- Forgetfulness (e.g., meds, bills)
- Mobility issues or frequent falls
- Diagnosed with dementia
- Chronic disease (e.g., arthritis)
- Loss of interest in daily activities
A: Our companions offer individualized care, emotional support, and a helping hand—ensuring comfort and safety in the home environment.
A: Visit: www.iloveopenarms.com/locations. Rates and services may vary by location.
A: We ease the demands of caregiving so you can focus on your relationship. With personalized plans and trusted caregivers, we're here to support both you and your loved one.